GoLocal - Privacy Policy


Effective Date: April 14, 2026


Welcome to the Privacy Policy of GoLocal (“GoLocal,” “we,” “our,” or “us”). At GoLocal, your privacy is important to us, and we are committed to protecting your personal information and maintaining your trust as a Customer using our platform. This Privacy Policy outlines how we collect, use, store, and safeguard the personal data you share when interacting with our mobile application or related services.

By accessing and using the GoLocal App, you agree to the data handling practices described in this policy. The terms “you” and “your” refer specifically to individuals using the platform in their capacity as Customers.

This Privacy Policy applies solely to data collected through your use of the GoLocal App. It does not govern how independent Sellers, Professionals, or delivery providers collect or use information. These third parties operate independently, and are solely responsible for handling any personal data they receive during the course of providing their services.

By using GoLocal, you confirm that any information you provide complies with applicable data protection laws and allows us to process your data as described in this Privacy Policy. We may update this policy from time to time to reflect operational or legal changes. Continued use of the platform after updates indicates your acceptance of the revised terms.

Thank you for choosing GoLocal. We remain committed to offering a secure and transparent experience while handling your data with care and integrity.

1SCOPE OF THIS PRIVACY POLICY:

1.1This Privacy Policy describes how GoLocal collects, uses, discloses, and processes personal data in connection with:

  1. The GoLocal mobile application, website, and any related features, tools, or services that reference or link to this Privacy Policy (collectively, the “Platform” and “Services”).

  2. Individuals who register or interact with the Platform in the capacity of a Customer, including those who place orders, browse listings, save preferences, or communicate through the app.

  3. Any person whose personal information is collected or processed as a result of using the Platform, engaging with support, or making inquiries related to GoLocal’s services for Customers.

1.2Our approach to handling personal data may differ depending on local legal requirements, data subject rights, or specific transaction-related circumstances. This Privacy Policy outlines GoLocal’s core practices and responsibilities regarding data protection, with the goal of providing transparency and clarity to all Customers using our Platform.



2DATA COLLECTION:

GoLocal collects various categories of personal data from Customers to enable transactions, enhance functionality, and ensure a secure, personalized experience on the Platform.

2.1Personal Information:

We collect essential personal information such as your name, phone number, delivery addresses, and profile preferences. This information is used to register your account, manage your orders, and communicate with you about your activity on the Platform.

2.2Device and Technical Information:

To optimize Platform performance and security, we automatically collect certain technical data, including your IP address, browser type, operating system, device model, time zone settings, and language preferences. This data supports diagnostics, compatibility checks, and interface customization.

2.3Platform Usage Data:

We track how you interact with the Platform—such as your browsing behavior, time spent on pages, search history, and saved items. This information is used to improve navigation, recommend products or services, and refine user experience based on your preferences.

2.4Order and Delivery Data:

When you place an order, we collect details including item selections, order history, delivery address, delivery instructions, scheduled times, and fulfillment status. This information is essential for processing and completing your transactions accurately and efficiently.

2.5Communication and Support Interactions:

We collect any information you share when contacting customer support or submitting inquiries. This includes support requests, feedback, and issue-related correspondence, which we use to resolve problems, improve our services, and enhance Customer satisfaction.

2.6In-App Messaging Data:

If you use GoLocal’s messaging system to contact Sellers or service providers, we collect the content of those conversations. This may include personal details voluntarily shared by you. Messaging data is stored securely to support order facilitation, dispute resolution, and compliance monitoring.

2.7Marketing and Feedback Participation:

When you engage with promotions, surveys, contests, or similar activities, we may collect details such as your name, contact information, and responses. This helps us tailor marketing communications (where permitted), analyze trends, and improve promotional content.

2.8Behavioral and Preference Data:

We analyze usage patterns and engagement data—such as products viewed or categories explored—to develop user segments, deliver personalized content, and enhance recommendations. This data may be anonymized or aggregated for internal analysis.



2.9Compliance and Legal Obligations:

In certain cases, we collect data necessary to comply with legal or regulatory obligations, resolve disputes, or respond to lawful requests. This may include transaction records, communication logs, or other documentation required to satisfy legal processes or enforce our rights.

2.10Aggregated and Analytical Data:

GoLocal compiles anonymized analytics such as visit frequency, page performance, and app usage statistics. While this data does not identify individuals, it helps us understand customer behavior, identify issues, and improve Platform functionality.

2.11Sensitive Data (Special Categories):

GoLocal does not intentionally collect sensitive personal data (e.g., health, ethnicity, religious beliefs). We ask that you do not submit such data. If you choose to do so voluntarily, you consent to our processing of it in accordance with this Privacy Policy.

2.12Refusal to Provide Data:

You are not legally required to provide personal information. However, if you choose not to supply essential data needed for account setup or order fulfillment, certain features or services may not be accessible to you.

3CONSENT TO PROCESSING:

3.1By submitting personal information through the GoLocal App, you expressly consent to the collection, use, storage, and processing of your data as described in this Privacy Policy. This consent applies to users located both within and outside the jurisdiction in which the Platform operates and includes the transfer of information to our servers and service providers as required to facilitate your use of the Platform and complete transactions.

3.2You understand and agree that your personal data may be processed in jurisdictions that may have different data protection laws than your country of residence. By continuing to use the Platform, you consent to such transfers and acknowledge that your data will be handled in accordance with the applicable laws of the jurisdiction in which the Platform operates.

4USE OF COLLECTED DATA:

4.1Purpose of Use:

We collect and process your personal data to support the delivery, enhancement, and security of the GoLocal Platform. If we intend to use your data for purposes not described in this Privacy Policy, we will inform you and seek your consent where required.

4.2Legal Grounds for Processing:

We rely on the following legal bases to process your personal data:

  1. Contractual Necessity – To fulfill your orders, enable delivery, provide support, and maintain your Customer account.

  2. Legal Obligation – To comply with regulatory, tax, or legal requirements.

  3. Consent – When you have explicitly opted in to receive promotional messages or participate in optional activities.

4.3Communications and Marketing:

With your permission, we may use your contact information to send updates about new features, discounts, or services via email, SMS, or in-app notifications. You can opt out at any time via message settings or unsubscribe links.

4.4Support and Service Fulfillment:

Your information is used to provide customer assistance, resolve order-related issues, process feedback, and ensure a smooth transaction and support experience.

4.5Service Improvement:

We analyze your usage patterns and feedback to optimize platform features, enhance usability, and tailor future updates based on Customer needs.

4.6Security and Fraud Prevention:

We monitor activity on the Platform to detect suspicious behavior, prevent unauthorized access, and safeguard your account and transactions through security checks.

4.7Legal and Regulatory Compliance:

Your personal data may be used to comply with applicable laws, respond to lawful requests, enforce our Terms of Use, and assist with investigations or audits when required.

4.8Risk and Operations Management:

We use data to protect GoLocal’s systems, address operational risks, support business continuity, and preserve the integrity of the Platform.

4.9Account Management:

Your information allows us to maintain your Customer account, update your preferences, and communicate important account-related changes.

4.10Insights and Personalization:

We analyze platform interactions to identify preferences and deliver personalized recommendations, tailored browsing experiences, and content relevant to your interests.

4.11Technical Performance and Troubleshooting:

Collected data helps us diagnose bugs, monitor service stability, and make performance improvements that ensure platform reliability and speed.

4.12Internal Auditing and Governance:

We use data for compliance reporting, platform governance, and operational auditing, including to ensure internal controls meet regulatory standards.

4.13Legal Defense and Dispute Handling:

Where necessary, your data may be used to resolve legal disputes, defend GoLocal against claims, or support legal proceedings or regulatory investigations.



4.14Consent-Based Optional Uses:

If we propose to use your data for new or optional features not outlined here, we will request your explicit consent. Participation in such uses is voluntary and revocable.

4.15Automated Features and Personalization:

We may use automated systems to improve your experience, including:

  1. Recommending listings or services based on your preferences, order history, and app behavior.

  2. Highlighting relevant local providers, categories, or offers.

  3. These systems help tailor your experience but do not involve automated decisions with legal or significant impact. You may contact info@golocal-app.com if you have questions or concerns regarding these processes.

5SHARING YOUR INFORMATION:

5.1Legal Obligations and Protection:

GoLocal may disclose your personal data when required to comply with applicable laws, regulatory inquiries, court orders, or legal proceedings. We may also share your data to enforce our rights, respond to fraud or security threats, manage risk, or protect the safety and property of our users, personnel, or the general public.

5.2Third-Party Service Providers:

We engage trusted third-party providers to help us operate and improve the Platform. These providers are granted access only to the information necessary for their services, which may include:

  1. Payment processors to securely manage transactions.

  2. Cloud hosting and infrastructure providers to support data storage and system operations.

  3. Customer support platforms to help resolve inquiries or complaints.

  4. Analytics tools to understand Customer activity and improve user experience.

  5. Notification or messaging tools for delivery of essential communications.

5.3Marketing and Communications:

With your explicit consent, or where legally permitted, we may share limited personal data with service providers or platforms that assist in delivering promotional materials about GoLocal’s services. You may opt out of such communications at any time by adjusting your settings or contacting our support team.

5.4Order Fulfillment:

To facilitate the services you request, we may share relevant data with Sellers, service providers, and delivery partners. This may include your name, contact details, delivery address, and order details necessary to complete your transaction. These parties are required to use your information only for the purpose of fulfilling your order and in accordance with this Privacy Policy.



5.5Operational Analytics and Improvement:

Aggregated or anonymized Customer data may be shared with service providers to support analytics, monitor platform performance, and enhance functionality. Such data does not personally identify you and is used to improve services and optimize operations.

5.6No Unrelated Data Selling:

GoLocal does not sell, lease, or share your personal data with third parties for unrelated marketing purposes. We will only disclose personal data outside of GoLocal for purposes directly tied to delivering or improving our services—and only with your prior consent where required.

5.7User Feedback and Reporting:

  1. We collect and review Customer-submitted reports regarding experiences with Sellers, service providers, or delivery agents to ensure compliance with GoLocal’s standards.

  2. Based on aggregated feedback, we may assign performance indicators (e.g., service quality notes, trust badges) to Sellers or service providers. These are based on user reports, recommendations, and support center submissions.

6DATA STORAGE AND SECURITY MEASURES:

At GoLocal, safeguarding your personal data is a top priority. We implement technical and organizational measures to protect your information and comply with applicable data protection laws in the jurisdiction in which the Platform operates.

6.1Data Retention:

We retain your personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy or to meet legal, regulatory, or operational requirements. If you request deletion of your data, we will delete it in accordance with our retention policies and applicable law.

6.2Data Storage and Transfer:

  1. Your information is stored in secure data centers that adhere to recognized privacy and data security standards.

  2. In some cases, your data may be processed or stored on servers located outside your country of residence. Any such transfers are conducted in accordance with applicable laws and include appropriate safeguards to ensure your data remains protected.

6.3Security Measures Implemented by GoLocal:

  1. We use a combination of administrative, technical, and physical security controls—including encryption, firewalls, and role-based access—to protect your personal data from unauthorized access, misuse, or loss.

  2. Our systems are regularly reviewed and updated to address known vulnerabilities and ensure operational resilience.

  3. Despite our efforts, no security infrastructure is completely immune to threats. We cannot guarantee absolute protection against hacking, data breaches, or other unauthorized access beyond our reasonable control.

6.4Limitation of Liability:

While GoLocal implements industry-standard security protections, we are not liable for losses or damages resulting from:

  1. Unauthorized access caused by malicious third parties (e.g., hacking or data breaches outside our control).

  2. User negligence, including failing to secure devices, share credentials securely, or report suspicious activity.

  3. Issues arising from third-party service failures, internet disruptions, or technical faults beyond GoLocal’s infrastructure

6.5Shared Responsibility for Security:

  1. GoLocal’s Role: We commit to promptly identifying and addressing security risks, maintaining security protocols, and notifying affected users in the event of a confirmed breach, as required by law.

  2. Customer’s Role: As a Customer, you are responsible for keeping your device, account credentials, and SIM card secure. You must report any unusual account activity or suspected unauthorized access without delay.

6.6Your Obligations for Safe Usage:

To help ensure your data remains protected:

  1. Use strong device security features such as passcodes or biometric locks.

  2. Do not attempt to override or compromise GoLocal’s built-in security systems.

  3. Immediately report suspected fraud, unauthorized activity, or misuse of your account.

  4. Understand that failure to follow these responsibilities may limit GoLocal’s ability to respond or assist in the event of misuse or security breaches.

7YOUR RIGHTS:

GoLocal is committed to upholding your privacy rights in accordance with applicable data protection laws. As a Customer using our Platform, you have several rights relating to your personal data and how it is used.

7.1Access and Update Your Information:

You can access and update your personal information at any time by logging into your GoLocal account. It is your responsibility to ensure that your contact details, delivery addresses, and other relevant account information are accurate and up to date.

7.2Control Promotional Communications:

You have the right to manage how you receive promotional messages, including offers, service announcements, or non-essential updates. You can opt out by:

  1. Clicking the “unsubscribe” link in promotional emails.

  2. Updating your communication preferences in the app settings.

7.3Essential Platform Notifications:

Even if you unsubscribe from promotional content, we may still contact you with non-marketing communications necessary for Platform functionality, such as:

  1. Order confirmations and delivery updates.

  2. Account security alerts or verification messages.

  3. Policy or legal updates relevant to your account or use of the Platform.

7.4Assistance with Data Management:

If you need help reviewing, updating, or managing your information, you may contact our support team through the following channels:

  1. Email: info@golocal-app.com

  2. In-App Support: Use the GoLocal chatbot for 24/7 assistance or request escalation to a live agent when needed

7.5Data Access and Portability:

Where permitted by law, you may request a copy of the personal data we hold about. To do so, please contact us via email. We may require identity verification to process your request securely and protect your privacy.

8TRACKING AND DATA STORAGE:

GoLocal uses tracking technologies within the GoLocal App to support essential features, improve performance, and personalize the user experience. These technologies function similarly to browser cookies but are tailored for mobile environments.

8.1Types of Tracking Technologies We Use:

  1. Essential technologies: Enable secure access, order processing, and session stability.

  2. Performance tracking: Help us understand how users interact with the app and detect technical issues.

  3. Functional settings: Store user preferences such as language, filters, or display options

  4. Analytics tools: Collect aggregated data to improve usability and app features.

  5. Marketing tools (if applicable): With your consent, may be used to deliver personalized offers or updates via notifications or SMS.

8.2Third-Party Technologies:

Some tracking tools are provided by trusted third parties for analytics, infrastructure, or support purposes. These providers are required to handle data securely and in accordance with privacy laws.



8.3Consent:

By using the GoLocal App, you consent to the use of tracking technologies as described above. Where required by law, we will seek your permission before activating optional tracking tools.

9CHILDREN’S PRIVACY:

9.1The GoLocal App is intended for users of all ages. If you are under the age of 14, please ensure that you have permission from a parent or legal guardian before using the app. We do not knowingly collect personal information from minors without such consent.

10CHANGES TO THIS PRIVACY POLICY:

10.1GoLocal may update or revise this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or services available on the Platform.

10.2When changes are made, the updated version will be published on this page along with the effective date. We encourage Customers to review this policy regularly to remain informed about how their data is handled.

10.3Continued use of the GoLocal Platform after an update is posted signifies your acceptance of the revised policy. If you do not agree with any changes, you may discontinue use of the Platform and delete your account.

11CONTACT US:

11.1If you have questions, requests, or concerns regarding this Privacy Policy or how your data is handled, you may reach out to us through the following channels:

  1. Email: info@golocal-app.com

  2. In-App Support: Access our support Center through the GoLocal App for automated assistance or to escalate your inquiry to a live support agent when needed.



Updated On: April 14, 2026