GoLocal Partners - Privacy Policy

Effective Date: April 14, 2026

Welcome to the GoLocal Partners Platform. This Privacy Policy applies specifically to Sellers and Professionals who use the GoLocal mobile application, website, and associated tools and services (collectively referred to as the “Platform”) to list, promote, and deliver their products or services to Users.

In this policy, "GoLocal" (“we,” “our,” or “us”) refers to the operator responsible for the GoLocal Partners Platform, which is committed to protecting the privacy and data of all Platform users. This document explains how we collect, use, store, and disclose information provided by Sellers and Professionals in connection with their activities on the Platform.

By registering and using GoLocal Partners as a Seller or Professional, you confirm that you are at least eighteen (18) years of age and legally authorized to operate a business or provide services in your jurisdiction. You consent to the practices described in this Privacy Policy. The terms “you” or “your” refer to the individual or business entity using the Platform for commercial purposes as a Seller or service provider.

GoLocal acts solely as a facilitator and intermediary between Sellers, Professionals, and Customers. All data processing activities are governed by this Policy and the laws of the jurisdiction in which the Platform operates.

Please review this Privacy Policy carefully to understand your rights and obligations regarding your personal and business data while using the platform.

1 SCOPE OF THIS PRIVACY POLICY:

1.1 This Privacy Policy outlines how GoLocal collects, uses, stores, and discloses personal and business-related data in connection with your use of the Seller platform. It applies to:

a) The GoLocal Partners mobile application, dashboard, website, and any services, tools, or features designed specifically for Sellers and Professionals (collectively referred to as the “Platform” or “Services”).

b) Individuals and business entities using the Platform to offer, list, promote, or manage the sale of goods or services to Customers.

c) Any personal data provided to or collected by GoLocal in the course of registration, listing activity, order fulfillment, customer communication, account management, or support interactions.

1.2 Our handling of data may differ depending on specific legal requirements, operational needs, or the jurisdiction in which the Platform operates. This Policy is intended to provide transparency about our general data protection practices and to clarify your rights and responsibilities when using GoLocal Partners as a Seller or Professional.

2 DATA COLLECTION:

GoLocal collects various types of personal, business, and technical data to support your experience as a Seller or Professional on the Platform. This section outlines the categories of data we may collect and the purposes for doing so.

2.1 Personal and Business Information:

We collect essential information such as your name, contact details, business name, business registration number (if applicable), bank/payment details, billing address, and identity verification documents. This enables us to create and manage your account, process transactions, and meet regulatory obligations.

2.2 Device and Technical Information:

To optimize platform performance and security, we automatically collect technical data such as your IP address, browser type, device model, time zone, and operating system. Location data may also be collected if enabled, to support regional features or services.

2.3 Platform Usage Data:

We monitor your interactions with the platform, including logins, feature usage, listing edits, and dashboard activity. This helps us personalize your experience, improve features, and provide performance insights.

2.4 Listings and Inventory Data:

We collect and store information about the products or services you list, including descriptions, categories, prices, availability, images, and listing history. This data enables visibility to Customers and helps facilitate marketplace functionality.

2.5 Transaction and Order Information:

When transactions occur, we collect order-related data such as items sold, order values, timestamps, and refund or dispute details. This ensures proper recordkeeping and resolution of any service issues.

2.6 Communication and Chat Data:

If you use in-app messaging, support chat, or communicate with Customers through the Platform, we collect the content of those messages This includes any personal information or transaction details relevant to customer support, dispute resolution, or to ensure compliance with our platform policies — including preventing attempts to bypass the app for direct transactions.

2.7 Support Interactions:

We collect communication data and support requests submitted by you through the available channels. This includes inquiries related to listings, account issues, delivery questions, or refund requests. This data is used to improve service quality and facilitate effective follow-up on requests.

2.8 Marketing and Promotional Data:

If you engage in optional promotions, surveys, or events offered through GoLocal, we may collect relevant data such as your name, contact information, and business profile. This may be used to send you marketing materials, product updates, or performance insights, subject to your consent and communication preferences.

2.9  Legal and Compliance Data:

In accordance with applicable regulations, we may collect data necessary for compliance, such as tax identification, business licenses, transaction histories, and legal disclosures. This supports our duty to comply with financial, anti-fraud, and data protection laws.

2.10 Behavioral and Performance Insights:

We may analyze trends based on how you use the platform, such as response times, product popularity, and customer engagement levels. This allows us to improve recommendations and provide operational feedback to support your business growth.

2.11 Aggregated Platform Statistics:

We collect anonymized and aggregated data (e.g., number of listings, page visits, peak activity periods) to assess platform usage patterns. This data does not identify you directly and is used for internal analytics and service improvements.

2.12 Sensitive Data:

GoLocal does not intentionally collect sensitive personal data such as health records, religious beliefs, or criminal background. Please avoid submitting such information through any part of the Platform. If you do share it voluntarily, you consent to its processing as per this Privacy Policy.

2.13 Refusal to Provide Data:

You are not required to provide all requested personal information. However, declining to submit data necessary for account setup, transaction processing, or legal compliance may limit your ability to use certain Platform features or result in account access restrictions.

3 CONSENT TO PROCESSING:

3.1 By providing personal information to GoLocal, users both within the jurisdiction where GoLocal operates and in other jurisdictions expressly consent to the practices outlined in this Privacy Policy. This consent includes the collection, storage, and processing of such information within the country of operation, as necessary for GoLocal’s standard operations and service delivery.

3.2 Users acknowledge that data may be subject to the laws and regulations of the jurisdictions where it is processed, and they consent to the transfer and handling of their information in compliance with these laws.

4 USE OF COLLECTED DATA:

GoLocal collects and processes personal and business information to support your experience as a Seller or Professional on our Platform. This section outlines the purposes and legal grounds for which your data may be used.

4.1 Purpose of Data Processing:

Your information is processed solely for the purposes described in this Privacy Policy. If GoLocal intends to use your data for a materially different purpose, we will notify you and update this Policy accordingly.

4.2 Legal Bases for Processing:

We rely on the following legal grounds to process Seller data:

a) Contractual Necessity – to provide our Platform services, facilitate transactions, and fulfill operational requirements.

b) Legal Compliance – to satisfy obligations under applicable laws and regulatory requirements.

c) Legitimate Interests – to improve platform functionality, prevent misuse, and support secure and efficient business operations.

d) Consent – for specific activities such as marketing communications or participation in promotions, where consent is required.

4.3 Platform Operations:

Your data is used to create, update, and manage your Seller profile, listings, and order-related actions. This includes processing payments, updating contact information, and resolving Customer inquiries related to your products or services.

4.4 Customer Service:

We use your information to respond to questions, provide technical support, assist with transaction issues, and facilitate resolution of disputes involving Customers or third parties.

4.5 Performance Optimization:

We analyze listing behavior, order history, and feature usage to improve platform tools, enhance your experience, and resolve performance issues. This includes monitoring and fixing bugs or usability problems.

4.6 Data Security:

Your data helps us monitor platform activity, detect fraudulent behavior, prevent unauthorized access, and maintain a safe and secure environment for all users.

4.7 Communications:

We may use your contact details to send administrative messages, policy updates, feature releases, and relevant reminders. These communications are essential for your ongoing use of the Platform.

4.8 Marketing:

With your consent, we may send promotional offers, platform updates, or business insights through email, in-app messages, or SMS. You may opt out at any time via your account settings or by following the instructions in each message.

4.9 Analytics and Business Intelligence:

Aggregated data is used to assess performance, identify trends, optimize pricing strategies, and support product positioning. Insights may be shared with Sellers and professionals to help grow their business through platform-generated recommendations.

4.10 Risk Management:

We may process your data to investigate misuse, ensure compliance with applicable laws, respond to legal requests, or pursue remedies related to violations of our Terms of Use.

4.11 Internal Auditing:

Platform users’ data is used to support internal audits, fulfill reporting duties, and maintain adherence to financial, tax, and operational regulations.

4.12 Legal Defense:

We may use your information to respond to legal claims, enforce our terms, or defend against legal action involving the Platform, including issues related to misuse, non-performance, or fraudulent activity.

4.13 Optional Data Uses with Consent:

In certain situations, such as participating in a survey or case study, we may request your explicit consent for data usage beyond this Policy. Participation is always optional and you may withdraw consent at any time.

4.14 Automated Processing and Recommendations:

GoLocal may use automated systems to:

a) Analyze platform interactions to recommend relevant features or services

b) Identify top-performing listings or pricing benchmarks

c) Detect patterns indicating account misuse or security risks

5 SHARING YOUR INFORMATION:

GoLocal may share Seller or professional-related data in limited circumstances to deliver services, fulfill legal obligations, or protect platform integrity. This section outlines when and with whom your data may be shared.

5.1 Legal Obligations:

We may disclose your information to comply with applicable laws or legal processes, such as responding to court orders, regulatory inquiries, or law enforcement requests. This also includes sharing data when necessary to:

a) Enforce our Terms of Use

b) Prevent fraud, security threats, or illegal activity

c) Protect the rights, safety, and property of GoLocal, users, or the public

5.2 Third-Party Service Providers:

We work with trusted service providers who support the operation of our platform. Your information may be shared with:

a) Payment processors for secure transaction handling

b) Cloud hosting providers for data storage and infrastructure

c) Analytics vendors to understand platform performance and optimize features

d) Customer support providers assisting with account-related inquiries or disputes

e) Marketing technology services that help deliver communications (only with your consent)

f) All such providers are contractually bound to handle your data in accordance with this Privacy Policy and applicable privacy regulations.

5.3 Delivery and Fulfillment Partners:

Where applicable, we may share order-related data with independent delivery providers or third-party professionals who assist with transporting goods or delivering services to Customers. Shared data may include your store name, order ID, contact information, or service zones, strictly for operational coordination.

5.4 Feedback and Reports:

GoLocal may process internal reports and Customer feedback to maintain platform standards. This may include:

a) Investigating complaints or breaches involving a Seller, Professional, or a Customer.

b) Issuing performance-based badges or indicators (e.g., “recommended Professional”).

c) Highlighting user satisfaction ratings in search results or listings.

d) Such metrics are derived from legitimate user input and platform activity.

5.5 Marketing and Promotional Use:

With your prior consent or where allowed by law, GoLocal may share limited Seller or Professional information with marketing service partners to inform you of new features, promotions, or advertising opportunities. You may opt out of marketing messages at any time via the unsubscribe links.

5.6 Analytics:

We may share aggregated, anonymized data with internal teams or third-party partners for insights, trend analysis, and service improvements. This information does not identify you personally and is used solely for strategic planning and feature optimization.

5.7 No Unrelated Data Sales:

GoLocal does not sell, lease, or trade your personal or business data to third parties for purposes unrelated to the provision of services on the Platform. Any data sharing outside the scope of this Policy will only occur with your explicit consent.

6 DATA STORAGE AND SECURITY MEASURES:

At GoLocal, we are committed to protecting the personal and business data of Sellers and Professionals using our Platform. Our storage practices and security protocols are designed to comply with data protection regulations applicable in the jurisdiction in which the Platform operates.

6.1 Data Retention:

We retain your information only as long as necessary for operational, legal, and compliance purposes outlined in this Privacy Policy. If your Seller account is terminated or you request deletion of your data, we will remove or anonymize the data unless retention is required by law, regulatory obligations, or to resolve ongoing disputes.

If a Seller or Professional requests account deletion, their profile and data will be marked for removal and hidden from the Platform. However, certain data may be securely retained for up to 7 days to allow for recovery, dispute resolution, or legal compliance, before permanent deletion occurs.

6.2 Storage Location and Transfers:

a) Your data is stored on secure servers that follow industry-recognized privacy and cybersecurity standards.

b) In some cases, data may be stored or processed outside your local jurisdiction. Any such transfers are managed in accordance with applicable data protection laws, with safeguards in place to maintain its integrity and confidentiality.

6.3 Security Protocols:

GoLocal employs multi-layered security measures to protect your data against unauthorized access, loss, or misuse, including but not limited to:

a) Data encryption during transfer and storage

b) Controlled access to systems and data

c) Routine security audits and system updates

d) Monitoring for suspicious or malicious activity

e) While we follow best practices, no system is entirely immune to breach. Therefore, we also rely on users to take appropriate precautions.

6.4 Limitations and Shared Responsibility:

a) GoLocal’s Role: We strive to uphold high standards of data protection and will act promptly in the event of any confirmed data breach, including notifying affected users as required by applicable law.

b) Sellers and Professionals are responsible for safeguarding access to their GoLocal accounts, mobile devices, and login credentials. You should:

i. Use secure registration credentials and device locks

ii. Avoid sharing access with unauthorized individuals

iii. Notify GoLocal immediately if you suspect unauthorized access, fraudulent activity, or account compromise

6.5 Exclusions from Liability:

GoLocal is not liable for data breaches or losses resulting from:

a) Acts of third-party hacking beyond our reasonable control

b) Negligence on the part of the Seller, such as failing to secure devices or account credentials

c) Failures in external systems (e.g., mobile networks or cloud storage providers not controlled by GoLocal)

6.6 User Security Guidelines:

To maintain a secure environment on the Seller Platform, you agree to:

a) Secure your account using available device protections and avoid unauthorized sharing

b) Refrain from attempting to bypass or interfere with GoLocal’s technical safeguards

c) Promptly report suspected security threats or account misuse to our support team

7 YOUR RIGHTS:

GoLocal respects your rights in relation to the personal and business data you provide while using our Platform. As a registered Seller or Professional, you have several options for accessing, updating, or managing your information in accordance with applicable privacy regulations.

7.1 Access and Update Your Account Information:

You may access and edit your profile information at any time by logging into your GoLocal account. It is your responsibility to ensure that your contact, business, and payment details remain current and accurate.

7.2 Manage Promotional Communications:

You have the right to opt out of receiving promotional messages, marketing notifications, or non-essential updates. You can do so by:

a) Clicking the “unsubscribe” link in marketing emails

b) Once we receive your request, we will process it promptly. Please note that unsubscribing does not affect communications necessary for account operation or legal compliance.

7.3 Transactional and Essential Notifications:

Even if you opt out of promotional content, GoLocal may continue to send you essential communications. These include:

a) Order or payment confirmations

b) Account security alerts

c) Service or legal updates relevant to your use of the platform

7.4 Support for Account Management:

If you need assistance updating your information, reviewing your data, or managing communication preferences, you can reach us through the following channels:

a) Email: info@golocal-app.com

b) Support Line: Available through a direct phone line for registered Sellers and Professionals.

c) Our team will do its best to respond to your requests in a timely and transparent manner.

7.5 Data Portability and Access Requests:

Subject to applicable laws, you may request a copy of the personal data we hold about you. To submit a data access or portability request, please email us at info@golocal-app.com. Verification of identity may be required to process your request securely.

8 Tracking and Data Storage:

GoLocal uses tracking technologies within the Platform to support essential features, improve performance, and personalize the user experience. These technologies function similarly to browser cookies but are specifically designed for mobile environments.

8.1 Types of Tracking Technologies We Use:
a)  Essential technologies: Enable core features such as secure access, account verification, and session management.
b)  Performance tracking: Help us understand how Sellers and Professionals interact with the platform and identify technical issues.
c)  Functional settings: Store preferences such as language, filters, or layout options to enhance usability.
d)  Analytics tools: Collect aggregated data on usage trends to optimize app functionality and improve user experience.
e)  Marketing tools (if applicable): May be used—with your consent—to deliver relevant offers or announcements through app-based notifications or SMS.

8.2 Third-Party Technologies:

Some tracking tools may be provided by third parties offering analytics, infrastructure, or support services. These providers are contractually required to protect your data and comply with applicable privacy laws.

8.3 Consent:

By using the GoLocal Partners App, you consent to the use of tracking technologies as outlined in this section. Where required by law, we will seek your permission before enabling optional tracking features.

9 CHILDREN’S PRIVACY:

9.1 The GoLocal Seller Platform is intended for use by individuals who are at least eighteen (18) years of age. We do not knowingly collect or process personal data from individuals under the age of 18.

9.2 If it is discovered that a Seller account has been created or accessed by a user under the age of 18, we reserve the right to suspend or delete the account and remove any associated data in accordance with our policies.

9.3 Parents or legal guardians who believe that a minor has submitted information to GoLocal

without authorization should contact us immediately at info@golocal-app.com so we can take appropriate action.

10 CHANGES TO THIS PRIVACY POLICY:

10.1 GoLocal reserves the right to modify or update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or service offerings.

10.2 When updates are made, the revised version will be published on this page along with the effective date. Sellers are encouraged to review the Privacy Policy periodically to stay informed of any updates.

10.3 Continued use of the GoLocal Partners after changes have been posted constitutes acceptance of the revised terms. If you do not agree with any modification, you may discontinue use of the Platform and request account deactivation.

11 CONTACT US:

11.1 If you have questions, requests, or concerns regarding this Privacy Policy or how your data is handled, you may reach out to us through the following channels:

a) Email: info@golocal-app.com

b) Support Line: Available to registered Sellers and Professionals for direct assistance.

Updated On: April 14, 2026